Training, Procedures and Education

Pipeline Performance Group develops and evaluates procedures, job descriptions and job performance criteria for controller tasks. We provide training in several different areas, including Control Room Management (CRM), Team Resource Management (TRM) and Fatigue Management.

Fatigue Risk Management

Pipeline Performance Group provides review and advice on shift schedules, using fatigue modeling software. Our fatigue management classroom training and educational materials include an annual “managing fatigue” calendar and monthly articles.

Human Factors and Organizational Improvement

Human Factors consulting is provided in the development of new control rooms or evaluation of existing control rooms. Our evaluations include control room ergonomics, environmental and safety culture factors.

Control Room Management

Pipeline Performance Group has developed 20 CRM plans, has evaluated and/or evaluating another 20 CRM plans, and are currently assisting with rewrites and improvements in those we evaluated. In addition, we have assisted companies in their audit preparation.  Several of these CRM plans have already successfully complied with a PHMSA inspection. As part of our workload assessment process, we have reviewed over 70 additional CRM plans.


CRM Plans Developed/Improved


Control Rooms Visited


Customer Companies


Workload Assessments Performed

Pipeline Performance Group has assisted Suncor Pipelines in improving our CRM plan and provided constructive feedback where potential gaps are identified. Their Compliance Assurance Solutions services keeps our CRM team focused and on schedule for meeting our regulatory compliance tasks and gap closure items. Their knowledge and expertise in a broad range of subject matter expert fields helps support our CRM plan and operational excellence management system.

Valane Krieger | Suncor Energy Control Centre Supervisor