Training, Procedures and Education

Pipeline Performance Group develops and evaluates procedures, job descriptions and job performance criteria for controller tasks. We provide training in several different areas, including Control Room Management (CRM), Team Resource Management (TRM) and Fatigue Management.

Fatigue Risk Management

Pipeline Performance Group provides review and advice on shift schedules, using fatigue modeling software. Our fatigue management classroom training and educational materials include an annual “managing fatigue” calendar and monthly articles.

Human Factors and Organizational Improvement

Human Factors consulting is provided in the development of new control rooms or evaluation of existing control rooms. Our evaluations include control room ergonomics, environmental and safety culture factors.

Control Room Management

Pipeline Performance Group has developed 20 CRM plans, has evaluated and/or evaluating another 20 CRM plans, and are currently assisting with rewrites and improvements in those we evaluated. In addition, we have assisted companies in their audit preparation.  Several of these CRM plans have already successfully complied with a PHMSA inspection. As part of our workload assessment process, we have reviewed over 70 additional CRM plans.


CRM Plans Developed/Improved


Control Rooms Visited


Workload Assessments Performed


Customer Companies

NCRA and Jayhawk Pipeline have been working with Pipeline Performance Group almost since the inception of the CRM final rule. They performed their business in a professional and courteous manner along with being very pleasant to work with. The process Pipeline Performance Group used when rewriting our CRM Plan included engaging and educating our supervisors and managers in a manner that gained their respect. We look forward to using their services in the future.

James Wilson, CSP | Transportation Services, Regulatory Compliance Manager