The PPG Team

Charles Alday

Principal CRM Consultant

Charles has 45 years of experience in pipeline construction, operations, maintenance, management and consulting.

Charles has 45 years of experience in pipeline construction, operations, maintenance, management and consulting. For the last six years, of his 30 year career, with Colonial Pipeline Co. he has worked with people and teams in all parts of the organization as leader of their Operational Excellence program – designed to eliminate pipeline leaks, spills, and errors. A human factors program was the critical component of Operational Excellence. He has provided human factors and organizational consulting with many other pipeline companies, including the comprehensive analyses of eight pipeline control centers. He has led and participated in task analysis, time and task workload study, cognitive workload study and alarm study at Colonial Pipeline. Charles is a regular presenter at Southern Gas Association, American Gas Association, API Pipeline Conferences and Control Room Forums drawing from his extensive experience on topics related to fatigue, workload and training. He continues to maintain relationships and works closely with control rooms and PHMSA in regards to Control Room Management (CRM) compliance and best up-to-date practices.

Michele Terranova, Ph.D.

Principal Human Factors Engineer

Dr. Terranova holds a Ph.D. in Industrial/Organizational Psychology with a major in Human Factors from Old Dominion University.

Dr. Terranova holds a Ph.D. in Industrial/Organizational Psychology with a major in Human Factors from Old Dominion University. Michele, with 25 years of experience in Human Factors and User Interface Design, has worked in a vast array of environments such as nuclear, military, aviation and process control. She has held previous positions as the Director of Human Factors Research at Concord Associates, Inc. and was the Senior Research Scientist at The Oak Ridge National Laboratory. Michele has been involved in analysis, design, and evaluation of web sites and interactive systems in transportation (public and commercial), nuclear, military, and government. She has performed human factors consulting and training for eight pipeline companies. Michele has developed ergonomic designs for updated control centers, alarm management analysis and plan for reduction of alarms, SCADA display evaluations, human factors assessments and workload studies.

Alicia Gibson

Principal CRM Consultant

Alicia is a results-oriented executive experienced in strategy, business development, operations, project management, process improvement and team leadership.

Alicia is a results-oriented executive experienced in strategy, business development, operations, project management, process improvement and team leadership. In addition to eight years as an independent consultant, from 1996 – 2004, she served in several capacities at Colonial Pipeline Co., which included Leader, Products Movement, Customer Relations and Member of the Operations Leadership Team; Business Development Manager; Mergers & Acquisitions Coordinator; Associate Operations Manager and Chief of Staff to the Senior VP & COO. Alicia has experience in petroleum, transportation, supply chain, manufacturing, emerging technology and international events management that provides additional benefits to Pipeline Performance Group. She has a proven track record leading cross-functional teams to execute complex and transformational initiatives. Alicia is a self-driven team player who thrives in dynamic environments requiring flexibility, creativity, problem solving and innovation.

Katie Pike

Director of Finance

Katie, Director of Finance, manages the ongoing financial and accounting operations of Pipeline Performance Group.

Katie, Director of Finance, manages the ongoing financial and accounting operations of Pipeline Performance Group.  Her experience and skills in finance contributes to the overall success of the organization by efficiently managing PPG’s financial strategy including financial accounting, invoicing and reporting.  She is a graduate of the University of Georgia and began her career in the Treasury department at The Wendy’s Company leading the modernization and compliance of their credit card and gift card programs.   Katie, and her husband, Josh, live in Marietta, GA with their three daughters Emma Grace, Scarlet and baby Olivia.  They are active in the community, their children’s school, and their church.

Christina Via

Administrative Consultant / Trainer

Christina, Administrative Consultant and Trainer, manages the administrative operations of Pipeline Performance Group and provides Human Factors and Team Resource Management training for our clients.

Christina, Administrative and Training Consultant, manages the administrative operations of Pipeline Performance Group and provides Human Factors and Team Resource Management training for our clients.  She holds a Bachelor’s Degree in Management (specializing in Human Resources (HR)) from the Florida State University, and a Master’s Degree in Systems Management from the Florida Institute of Technology.  Christina held multiple HR management positions during her 20+ years working for a major contractor supporting the Department of Defense (DoD).  Today, Christina continues leveraging her HR expertise as she works with small DoD companies, her local hospital board, and Pipeline Performance Group.  Christina, her husband, and three children live in Southern Maryland where they are active with her band (Coastline), their children’s activities, their extended family, their church, and various outreach ministries.

Whitney Maxwell

CRM Consultant

Whitney brings 11 years of consulting experience, including in the areas of project management, process improvement and strategic communications.

Whitney brings 11 years of consulting experience, including in the areas of project management, process improvement and strategic communications. Prior to joining the Pipeline Performance Team, Whitney served as an Associate at Booz Allen Hamilton in the firm’s Washington, DC and Atlanta, GA offices, where she managed critical projects for public sector clients, including the US Department of Defense, the Internal Revenue Service and the Centers for Disease Control and Prevention. Whitney brings a conscientious and detailed approach to each of her projects, which include Control Room Management Plan (CRMP) development, workload and Human Factors assessments, and PHMSA Compliance Assurance Solution services. Whitney holds a BA from Harvard University and an MBA from Oxford University in England.

Craig Watson

Training Consultant

Craig is a former Training Services Leader for Colonial Pipeline Company with over 40 years of experience in pipeline operations, maintenance, management, Operational Excellence and Training Services.

Craig is a former Training Services Leader for Colonial Pipeline Company with over 40 years of experience in pipeline operations, maintenance, management, Operational Excellence and Training Services. In his final role, he was responsible for employee training and development, operating procedures, the Learning Management System and the Operator Qualification program.

Sid Harrell

Pipeline Consultant

Sid works on alarm management, workload assessment, and Human Factors projects, providing a technical perspective to our clients.

Sid works on alarm management, workload assessment, and Human Factors projects, providing a technical perspective to our clients. He is former Lead Technician for Colonial Pipeline Company with over 40 years of experience in pipeline maintenance, operations and regulatory compliance. During his career he participated in many corporate projects such as Operational Excellence, Corporate Safety and the modifications to maintenance and operational procedures. He also worked closely with Pipeline Controllers on the alarm management section of the Control Room Management Plan (CRMP).

Jeanette Daigneau

Human Factors Consultant

Over the last several years Jeanette has focused on supporting Workload and Human Factors assessments in pipeline control rooms.

Jeanette is a Human Factors Consultant for Pipeline Performance Group. She has a Bachelor of Science in Human Resources Management from Park University and a Master of Science in Administration from Central Michigan University. Jeanette is currently attending Embry Riddle Aeronautical University for a Master of Science in Human Factors. She lives in Southern Maryland, with her Marine Corps active duty husband and their four children.

 

Scarlet Knight

Health and Fitness Consultant

Scarlet is a health and fitness consultant, providing nutrition, exercise, and health strategies to address fatigue management with our clients.

Scarlet is a health and fitness consultant, providing nutrition, exercise, and health strategies to address fatigue management with our clients. She is the owner and principal trainer for Kaizen Fitness in Kennesaw, Georgia. She has twelve years of experience and certifications from the American Council on Exercise (ACE) in fitness training and the International Sports Science Association in fitness nutrition and lifestyle coaching. 

George Shaw

Pipeline Consultant

George is an experienced leader in the oil and gas industry with over 37 years working with the worlds largest refined petroleum pipeline company.

George is an experienced leader in the oil and gas industry with over 37 years working with the worlds largest refined petroleum pipeline company. George has worked with many groups including API, ASME B31Q, PRCI, and DOT’s Pipeline Hazardous Material Safety Administration. He attained his experience and knowledge from his positions in field operations and as Operations Manager for Tennessee, and in control center operations as a Controller, Controller Shift Supervisor, and Training and Procedures Manager.  He is an expert in Control Room Management (CRM), Fatigue Risk Analysis, Operator Qualifications, and Work Load analysis. He has a proven record in assisting companies and individuals in the oil and gas industry. He has been a regular presenter at API conferences and forums since 2004. He has been an instructor for 15 years at the PHMSA training center in Oklahoma City, Oklahoma. George is continuing his work in the oil and gas industry by joining the Pipeline Performance Group as a Consultant in 2016.

Debbie Toman

Pipeline Consultant

Debbie has more than 25 years of Gas Control experience, with expertise in Control Room Management (CRM), alarm management, pipeline operations, training, and SCADA development and maintenance.

Debbie has more than 25 years of Gas Control experience.  She started in a control room as a natural gas controller and quickly moved into the control room support aspects of controlling. She has expertise in Control Room Management (CRM), alarm management, pipeline operations, training, and SCADA development and maintenance. After 20 years working at Tennessee Gas Pipeline, Debbie became an independent consultant and has worked with many control rooms to develop and maintain CRM plans and procedures.

Katie Leonard, Ph.D.

Human Factors Engineer

Dr. Leonard holds a Ph.D. from Georgia Tech in Industrial and Systems Engineering with an emphasis on Human-Integrated Systems.

Dr. Leonard holds a Ph.D. from Georgia Tech in Industrial and Systems Engineering with an emphasis on Human-Integrated Systems. Katie’s 20+ years of experience has spanned a variety of industries including educational technologies, medical devices, banking, dashboard design, control rooms, mobile devices, consumer electronics and more. Katie has taught graduate level courses on mobile experience, usability, and business analysis; and is credited as contributing author to over 25 books, journal articles and conference papers on aspects of human factors research process, user-centered design, human-computer interaction and accessibility.