Human Factors and Organizational Improvement

Control Room Design and Evaluation

Control Room Design and Evaluation – assessment, development and facilitation. The Control Center is the heart of the daily operations for a Pipeline company. A clean, organized, and healthy working environment makes for satisfied controllers, who take pride in their work and personally invest themselves in their company’s success. Our human factors experts at Pipeline Performance Group start with reviewing the existing conditions in the control center and make a professional assessment of the following: Lighting, Ergonomics, Air Flow, Cleanliness, Seating, Computer Screens, Room Temperature, Noise Levels, Workstation Layout. Pipeline Performance Group performs human factors assessments of control room ergonomic, environmental, and spatial factors and updated control room designs. We provide specific improvements, based on scientific principles, which will have an immediate effect on a controller’s satisfaction. The ergonomic and work environment enhancements contribute to the overall pipeline safety and productivity, which have long-term positive effects on the bottom line. We develop control center design criteria and layout assistance for updated control rooms.

SCADA User Interfaces – Design and Evaluation

Our experts at Pipeline Performance Group conduct evaluations of the SCADA displays to ensure the displays are providing clear and integrated information to Controllers with recommendations for format improvements. The ability of Controllers to scan, interpret and respond to SCADA displays is contingent on the layout and format of the displays.  We assist in developing the display standards for SCADA displays in control rooms.

  • Developed procedures for backup SCADA tests, evacuation plans, point to point tests, alarm management.
  • Facilitated alarm management plan implementation and reviews.
  • Assisted in development of display standards for SCADA displays in control rooms.
  • Conducted HMI Gap Analysis against API RP 1165 and API RP 1167

Organizational and Safety Culture Assessments

Pipeline Performance Group works to improve safety-related and organizational conditions by conducting organizational and safety culture assessments.


Control Rooms Visited


Workload Assessments Performed


CRM Plans Developed/Improved


Customer Companies

NCRA and Jayhawk Pipeline have been working with Pipeline Performance Group almost since the inception of the CRM final rule. They performed their business in a professional and courteous manner along with being very pleasant to work with. The process Pipeline Performance Group used when rewriting our CRM Plan included engaging and educating our supervisors and managers in a manner that gained their respect. We look forward to using their services in the future.

James Wilson, CSP | Transportation Services, Regulatory Compliance Manager
Training, Procedures and Education
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Fatigue Risk Management
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Human Factors and Organizational Improvement
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Control Room Management
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