Training, Procedures and Education


Pipeline Performance Group has developed and conducted company specific training programs. We have developed training programs and administered training for American, Canadian, and Chinese pipelines.

Four Hour Programs Offered:

  • “Pipeliners Are Human” introduction to human factors
  • “Managing Fatigue”
  • “Professionalism in Operations Communications”
  • “Organizational Learning & Incident Analysis”
  • “Teamwork and Leadership Skills in Operations”
  • “Control Room Management”

Eight Hour Programs Offered:

  • “Pipeliners Are Human – An Introduction to Human Factors in Pipeline”
  • “Team Resource Management and Non-Technical Skills for Control Room Teams and Pipeliners”

Custom training programs are also available, including basic and advanced courses for pipeline operations and maintenance employees.  All programs include a presentation and materials for participants.

Procedure Development

Pipeline Performance Group has developed task-specific standard operating procedures for control rooms and field operations, backup SCADA tests, evacuation plans, point to point tests, and alarm management. We have also evaluated the existing procedure programs.

Global Forums

Development and facilitation of meetings and workshops.

Subject Matter Expert Speakers

  • Control Room Management
  • Controller Workload
  • Alarm Management
  • Team Resource Management


Customer Companies


Control Rooms Visited


Workload Assessments Performed


CRM Plans Developed/Improved

Pipeline Performance Group has assisted Suncor Pipelines in improving our CRM plan and provided constructive feedback where potential gaps are identified. Their Compliance Assurance Solutions services keeps our CRM team focused and on schedule for meeting our regulatory compliance tasks and gap closure items. Their knowledge and expertise in a broad range of subject matter expert fields helps support our CRM plan and operational excellence management system.

Valane Krieger | Suncor Energy Control Centre Supervisor
Training, Procedures and Education
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Fatigue Risk Management
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Human Factors and Organizational Improvement
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Control Room Management
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