Training, Procedures and Education

Training

Pipeline Performance Group has developed and conducted company specific training programs. We have developed training programs and administered training for American, Canadian, and Chinese pipelines.

Four Hour Programs Offered:

  • “Pipeliners Are Human” introduction to human factors
  • “Managing Fatigue”
  • “Professionalism in Operations Communications”
  • “Organizational Learning & Incident Analysis”
  • “Teamwork and Leadership Skills in Operations”
  • “Control Room Management”

Eight Hour Programs Offered:

  • “Pipeliners Are Human – An Introduction to Human Factors in Pipeline”
  • “Team Resource Management and Non-Technical Skills for Control Room Teams and Pipeliners”

Custom training programs are also available, including basic and advanced courses for pipeline operations and maintenance employees.  All programs include a presentation and materials for participants.

Procedure Development

Pipeline Performance Group has developed task-specific standard operating procedures for control rooms and field operations, backup SCADA tests, evacuation plans, point to point tests, and alarm management. We have also evaluated the existing procedure programs.

Global Forums

Development and facilitation of meetings and workshops.

Subject Matter Expert Speakers

  • Control Room Management
  • Controller Workload
  • Alarm Management
  • Team Resource Management
  • SCADA HMI

95

Customer Companies

218

Workload Assessments Performed

85

Control Rooms Visited

29

CRM Plans Developed/Improved

NCRA and Jayhawk Pipeline have been working with Pipeline Performance Group almost since the inception of the CRM final rule. They performed their business in a professional and courteous manner along with being very pleasant to work with. The process Pipeline Performance Group used when rewriting our CRM Plan included engaging and educating our supervisors and managers in a manner that gained their respect. We look forward to using their services in the future.

James Wilson, CSP | Transportation Services, Regulatory Compliance Manager
Training, Procedures and Education
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Fatigue Risk Management
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Human Factors and Organizational Improvement
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Control Room Management
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