Who We Are And What We Do

Pipeline Performance Group is a human factors and pipeline operations consulting company.  Formed in 2008, after several meetings at a small coffee shop in Kennesaw, Georgia, Pipeline Performance Group grew from 2 projects to now over 100 different projects with over 90 companies.

Our unique team consists of consultants with diverse backgrounds in pipeline construction, operations, management, training, corporate safety, human factors engineering, auditing, investigations, corporate events and health and wellness.

We are the only human factors consulting company that applies practical pipeline shift work experience, control room management and consulting experience with doctoral qualifications in Human Factors to the development of control room management strategies, pipeline human factors consulting and fatigue risk management programs.

We have partnered with over 90 companies in their control centers on many different projects surrounding Control Room Management and fatigue risk management procedures.  We have performed more than 115 workload assessments and are establishing industry benchmarks.

Our Customers


In the past five years, Pipeline Performance Group has…

  • Developed/Improved 29 CRM plans, with additional CRM plans under review
  • Conducted 218 workload assessments in 85 control rooms since 2010 with industry benchmarks
  • Developed task-specific operating procedures and/or evaluated procedure programs
  • Developed job descriptions and job performance criteria
  • Performed human factors, safety culture, and organizational assessments of control centers
  • Worked with pipeline operations on safety-related and organizational improvements
  • Provided human factors, incident analysis, and communications training for pipelines
  • Developed and conducted training programs for American, Canadian, and Chinese pipelines
  • Served on the API committee that developed the first edition of API RP 1167 for alarm management
  • Reviewed and commented on the second edition of API RP 1168 for CRM

Publications and Presentations

Presentations on CRM at the API Pipeline Conference (4), the API Control Room Forum (3), the SGA Gas Control Roundtable (3), the AGA Operations Conference (11), the MEA Operations Conference (1), the Western Regional Gas Conference (2), the Pipeliners Club of Atlanta (1).

Presentation on Fatigue Risk Management Systems in US Pipeline Control Rooms at the 9th International Conference on Managing Fatigue in Perth, Australia.
CRM Workshop for EUCI in 2014 and webinar for EUCI in 2015.

Published four articles related to CRM in The Pipeline and Gas Journal in 2009-2014.

Written and published Pipeliners Are Human, an Introduction to Human Factors, Dirty Dozen Causes of Errors and Accidents, and Health and Fitness for Shiftworkers.

Our Customers

  • US and Canadian Pipeline Companies

  • Regional, State, and Local Utilities

  • Global Integrated Energy Companies

  • Refineries

  • Natural Gas Companies

NCRA and Jayhawk Pipeline have been working with Pipeline Performance Group almost since the inception of the CRM final rule. They performed their business in a professional and courteous manner along with being very pleasant to work with. The process Pipeline Performance Group used when rewriting our CRM Plan included engaging and educating our supervisors and managers in a manner that gained their respect. We look forward to using their services in the future.

James Wilson, CSP | Transportation Services, Regulatory Compliance Manager