Training, Procedures and Education

Procedure Development

Pipeline Performance Group has developed task-specific standard operating procedures for control rooms and field operations, backup SCADA tests, evacuation plans, point to point tests, and alarm management. We have also evaluated the existing procedure programs.


Pipeline Performance Group has developed and conducted company specific training programs. We have developed training programs and administered training for American, Canadian, and Chinese pipelines.

Training Programs Offered:

  • “Pipeliners Are Human” introduction to human factors 4 hour workshop
  • “Pipeliners Are Human” introduction to human factors 8 hour workshop
  • “Managing Fatigue” 4 hour workshop
  • The Dirty Dozen Causes of Errors and Accidents 4 hour workshop
  • “Professionalism in Operations Communications” 4 hour workshop
  • “Organizational Learning & Incident Analysis” 4 hour workshop
  • “Teamwork and Leadership Skills in Operations” 4 hour workshop
  • “Control Room Management” 4 hour workshop
  • “Team Resource Management and Non-Technical Skills for Control Room Teams and Pipeliners”  8 hour workshop


Custom training programs are also available, including basic and advanced courses for pipeline operations and maintenance employees.  All Programs include a presentation and materials for participants.

Global Forums

Global Forums – development and facilitation

Subject Matter Expert Speakers


Workload Assessments Performed


Control Rooms Visited


Customer Companies


CRM Plans Developed/Improved

NCRA and Jayhawk Pipeline have been working with Pipeline Performance Group almost since the inception of the CRM final rule. They performed their business in a professional and courteous manner along with being very pleasant to work with. The process Pipeline Performance Group used when rewriting our CRM Plan included engaging and educating our supervisors and managers in a manner that gained their respect. We look forward to using their services in the future.

James Wilson, CSP | Transportation Services, Regulatory Compliance Manager
Training, Procedures and Education
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Fatigue Risk Management
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Human Factors and Organizational Improvement
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Control Room Management
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