Training, Procedures and Education

Procedure Development

Pipeline Performance Group has developed task-specific standard operating procedures for control rooms and field operations, backup SCADA tests, evacuation plans, point to point tests, and alarm management. We have also evaluated the existing procedure programs.


Pipeline Performance Group has developed and conducted company specific training programs. We have developed training programs and administered training for American, Canadian, and Chinese pipelines.

Training Programs Offered:

  • “Pipeliners Are Human” introduction to human factors 4 hour workshop
  • “Pipeliners Are Human” introduction to human factors 8 hour workshop
  • “Managing Fatigue” 4 hour workshop
  • The Dirty Dozen Causes of Errors and Accidents 4 hour workshop
  • “Professionalism in Operations Communications” 4 hour workshop
  • “Organizational Learning & Incident Analysis” 4 hour workshop
  • “Teamwork and Leadership Skills in Operations” 4 hour workshop
  • “Control Room Management” 4 hour workshop
  • “Team Resource Management and Non-Technical Skills for Control Room Teams and Pipeliners”  8 hour workshop


Custom training programs are also available, including basic and advanced courses for pipeline operations and maintenance employees.  All Programs include a presentation and materials for participants.

Global Forums

Global Forums – development and facilitation

Subject Matter Expert Speakers


Customer Companies


Control Rooms Visited


CRM Plans Developed/Improved


Workload Assessments Performed

Pipeline Performance Group has assisted Suncor Pipelines in improving our CRM plan and provided constructive feedback where potential gaps are identified. Their Compliance Assurance Solutions services keeps our CRM team focused and on schedule for meeting our regulatory compliance tasks and gap closure items. Their knowledge and expertise in a broad range of subject matter expert fields helps support our CRM plan and operational excellence management system.

Valane Krieger | Suncor Energy Control Centre Supervisor
Training, Procedures and Education
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Fatigue Risk Management
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Human Factors and Organizational Improvement
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Control Room Management
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