- Your trusted partner in pipeline operational excellence
Pipeline Performance Group offers comprehensive Controller Workload Assessments, Human Factors Assessments, and SCADA HMI Assessments tailored to pipeline control rooms.
We have completed over 500 workload assessments in 130+ control rooms since 2010, establishing industry benchmarks for Controller workload and task distribution. Our assessment methodology is designed to examine and analyze the extent to which controllers have the capacity to analyze and respond to alarms effectively while meeting PHMSA requirements 195.446(e)(5) and 192.631(e)(5).
We have conducted human factors assessments with over 2200 Controllers. Pipeline Performance Group evaluates the ergonomic, environmental, and spatial conditions of control rooms to improve Controller satisfaction, vigilance, performance, and well-being. Our Human Factors assessments cover lighting, seating, workstation layout, air flow, management support, resources, work schedule, and other key factors, with qualitative and quantitative recommendations that deliver immediate improvements. These enhancements strengthen pipeline safety, productivity, and long-term organizational success.
We evaluate and improve SCADA HMI displays to ensure Controllers receive clear, consistent, and integrated information. Our HMI gap analyses against API RP 1165 and 1167 design recommendations facilitate the development of display guidelines and style guides. Our approach results in user-centered, compliant SCADA systems that strengthen safety and control room performance.
Our professionals observe Controllers and their interactions both inside and outside of the control room. Using a structured and repeatable process, we measure console workload and compare it against our Pipeline Performance Group industry benchmark standards based on over 500 workload assessments. The result is a clear statement of workload capacity utilization, highlighting strengths and opportunities for improvement.
Since 2010, Pipeline Performance Group (PPG) has performed over 500 workload assessments in more than 130 control rooms, establishing industry benchmarks for workload levels, alertness and task percentages. Our assessments focus on the content and volume of activity directed at Controllers. Using structured methods, we identify whether Controllers have the time and capacity to analyze and respond effectively to incoming alarms and operational demands.
The final workload report provides:
PPG’s workload assessments are designed to fully satisfy PHMSA regulatory requirements 195.446(e)(5) and 192.631(e)(5) for pipeline, natural gas, and refinery control rooms.
We provide a thorough review of Human Factors, and related influences, including workspace design, control room environment, and hours worked. These elements impact situation awareness, vigilance, attention, and fatigue risk management. Each assessment includes practical recommendations to improve Controller well-being, enhance performance, and reduce risks for errors and accidents.
The Control Center is the heart of pipeline operations. A clean, organized, supportive, and healthy work environment not only supports safety but also promotes Controller satisfaction, engagement, and pride in their work.
At Pipeline Performance Group (PPG), our Human Factors experts begin by reviewing the existing conditions in the control room. We professionally assess:
Our Human Factors assessments evaluate the ergonomic, environmental, spatial, and job related elements that directly affect Controller vigilance, satisfaction, engagement, and performance.
We provide qualitative and quantitative recommendations that trigger immediate improvements in comfort and efficiency. These enhancements strengthen pipeline safety and productivity while contributing to long-term organizational success.
In addition, PPG develops control center design criteria and provides layout assistance for updated or new control rooms, ensuring environments that are both safe and supportive for Controllers.
Our evaluations ensure SCADA displays are clear, consistent, and integrated, supporting Controller decision-making. We also guide companies in developing a SCADA HMI Design Philosophy and Style Guide, providing a foundation for long-term consistency and usability.
The ability of Controllers to scan, interpret, and respond effectively to SCADA HMI displays depends on the clarity, layout, and format of those displays. At Pipeline Performance Group (PPG), our Human Factors experts conduct evaluations of SCADA HMI displays to ensure information is clear, consistent, and integrated. We provide specific, actionable recommendations for format improvements that enhance Controller performance and safety.
PPG also facilitates the development of SCADA display guidelines and standards, following a structured control center design process to capture requirements and create design wireframes.
Our services include:
Through these services, PPG helps clients design SCADA systems that are user-centered, compliant, and aligned with industry best practices, ensuring Controllers have the tools they need to operate safely and efficiently.
$18.95 each
$16.95 each for orders of 50-99
$14.95 each for orders of 100+
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