Control Room Management Plans and Audit assistance

Pipeline Performance Group has developed 25 CRM plans, has evaluated and/or evaluating another 25 CRM plans, and is currently assisting with rewrites and improvements in those CRM plans we evaluated. In addition, we have assisted companies in their audit preparation, including participation in the actual audits. Several of these CRM plans have already successfully complied with a PHMSA inspection. As part of our workload assessment process, we have reviewed over 75 additional CRM plans.

Controller Workload Assessments

Pipeline Performance Group has performed over 350 workload assessments in over 80 control rooms since 2010 with industry benchmarks for workload and task percentages. We assess the content and volume of general activity being directed at the controllers. The final workload report includes specific recommendations regarding the current workload on the console, and whether controllers have sufficient time to analyze and react to incoming alarms. Our workload assessments are developed to satisfy PHMSA regulatory requirements 195.446(e)(5) and 192.631(e)(5) in pipeline, natural gas and refinery control rooms.

Compliance Assurance Solutions

Pipeline Performance Group consultants provide assistance with ongoing PHMSA Control Room Management (CRM) Plan compliance requirements throughout the year. Assistance may be provided both onsite and offsite via telephone and email to determine whether and help ensure that compliance records are completed. Services may include:

  • Reminders of, and assistance with, ongoing compliance requirements
  • Identification of any deficiencies and a plan to address them
  • Assistance with the correction of deficiencies
  • Review of deviations from the CRM Plan
  • Ongoing instructions and coaching on improving the CRM Plan
  • Lessons learned from CRM inspections when PHMSA publishes results

Alarm Management Assessment, Development and Facilitation

Alarm Management is the most crucial safety procedure that controllers perform during abnormal and emergency operations. Their timely and appropriate response to an alarm ensures the proper execution of Pipeline operations. Our human factors experts at Pipeline Performance Group conduct a formal audit of your alarm configurations and alarm response standard operating procedures. We work with you to clearly assess the alarms and define their functions with the correct response to those alarms. Additionally, we address the alarm descriptions, the frequency of their use and the impact on the controller during normal, abnormal, and emergency operations.

Control Room Management Plans & Audit Assistance

Human Factors & Organizational Improvement

Fatigue Risk Management

Training, Education & Procedures

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Customer Companies
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Control Rooms Visited
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CRM Related Projects
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Workload Assessments Performed

*Current as of January 2023

Pipeline Performance Group has assisted Suncor Pipelines in improving our CRM plan and provided constructive feedback where potential gaps are identified. Their Compliance Assurance Solutions services keeps our CRM team focused and on schedule for meeting our regulatory compliance tasks and gap closure items. Their knowledge and expertise in a broad range of subject matter expert fields helps support our CRM plan and operational excellence management system.
Valane KriegerSuncor Energy Control Centre Supervisor
We can't thank PPG enough for the assistance, coaching, mentoring and guidance they have provided over the years. Thanks to all.
Richard J. MillerConsole Supervisor, Plains Midstream Canada Control Centre
NCRA and Jayhawk Pipeline have been working with Pipeline Performance Group almost since the inception of the CRM final rule. They performed their business in a professional and courteous manner along with being very pleasant to work with. The process Pipeline Performance Group used when rewriting our CRM Plan included engaging and educating our supervisors and managers in a manner that gained their respect. We look forward to using their services in the future.
James WilsonCSP | Transportation Services, Regulatory Compliance Manager
Thanks for all your good work, it’s great that I can call if I have any questions. Thanks again.
Dennis LonsberyControl Room Manager | CHS, Inc.
You all are amazing and we love the relationship we have built over the years working with you all. Thank you all for the excellent work time and time again.
Brad HolbrookGas Control Manager | Piedmont Natural Gas
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