Our Team Resource Management course includes a section on defining and applying professionalism. The Pipeline and Hazardous Materials Safety Administration (PHMSA) believes professionalism is important
One of the primary ways Controllers maintain situation awareness in the control room is with information perceived visually. The muscles and fibers in and around
When sleep seems like an elusive dream, you’ve checked all of the other boxes to see that your sleep hygiene is good and there are
Are all calories created equal? If you are a calorie counter, you may choose your meals based on calorie content and taste. This leads one
My mother suddenly became very ill the day after Christmas. Her blood pressure and heart rate had been somewhat erratic for weeks. Could it be
Any day is a good day to implement a plan for improvement. It may be safe to say that most of us have made attempts
I remember having to change elementary schools between 2nd and 3rd grade. It’s really quite amazing that it’s had such staying power in my brain,
We interviewed a young shift worker who admitted to getting only 5 or 6 hours of sleep each night. He reported that he stayed very
There is no doubt that you may sometimes feel bombarded with training requirements. On occasion, training is required as a result of a recent accident
Sleepiness and driving are a dangerous combination. According to the National Sleep Foundation, more than 6,400 U.S. deaths are attributed to drowsy driving each year.
In 1840 Henry David Thoreau observed that “Beauty is where it is perceived.” That quote rings true even today, and I believe it can be
Choices produce outcomes. Two people can go into the same grocery store, push the same sized carts through it, and choose from the same inventory.
Many years ago, a mentor of mine shared that we must be willing to see all of ourselves in order to create a personal strategy
Caffeine consumption is not without controversy in the community of health and wellness advisors even though it’s legal and unregulated throughout most of the world.
Socrates once said, “Strong minds discuss ideas, average minds discuss events, weak minds discuss people”. I believe this can be easily applied to how we
Our bodies are designed with an innate 24-hour cycle of energy and hormone production. Light enters the eyes and stimulates the brain to wake. When
“Be tolerant with others and strict with yourself.” – Marcus Aurelius “Most people are subjective toward themselves and objective toward all others, frightfully objective sometimes–but
Several years ago, while visiting a Control Room, I had a lengthy conversation with a female Controller who had over ten years of experience at
In part one of the Porcupine Predicament last month, we examined the need for a proper amount of individual space in control rooms, using this
The two processes controlling our sleeping and waking periods are the circadian rhythm and sleep/wake homeostasis. The circadian rhythm changes with light and dark that
I have been thinking for a few months about the porcupine predicament, as described by Arthur Schopenhauer, a German philosopher from the 19th century. In
Imagine our surprise at seeing Controllers turn on the radio, push away from their consoles, and begin dancing in the middle of the Control Room
I received an image of Mediocrates, with the caption “Ehh, Good Enough.” I do not think Mediocrates was an actual person, but I believe the
Controllers and their companies share responsibility for ensuring there is adequate time for getting sufficient rest between shifts. The company must provide time for employees
Socrates supposedly said, “All I know is that I know nothing.” That is the quintessential Lack of Knowledge. I think he meant that he knew
Joe has just completed the shift turnover and is finally ready to leave after his rotation on night shift. Due to a possible leak on
We were providing Control Room Management training a few months ago. We asked the participants to rate, on a scale from 1 to 10, the
February is American and Canadian Heart Health Month. This is a time when we highlight the need to remind people that heart disease remains the
There are several factors that contribute to Lack of Awareness. Have you ever been in a situation where you had to pay attention to one thing? Did
What unexpected and unanticipated lessons have been learned in the past year? What new lessons will this year bring? Will organizations and individuals do things
Lack of Resources is more of an organizational issue than an individual problem as it contributes to errors, accidents, and downtime. When I was a
The holiday season has arrived. Some of you feel elated by that; others feel a deep sense of dread. This time of year can be
Have you ever been afraid to speak up in a group setting or when you had a concern about safety in operations? You might suffer from
The Scrabble dictionary contains 4,030 four-letter words. There are, undoubtedly, many fine words contained in that list such as ship, goat, free and plot to
Pressure on and off the job can lead to errors and accidents. This is a pressure packed year due to a pandemic, politics, and economic
Air, food, water and sleep are some of the most important resources our bodies need. Sleep is a basic, physiological need which our bodies cannot
A PHMSA accident investigation report indicated that the cause of a rupture and spill was “incorrect operation” because someone closed a manually operated valve. The
Sleep is critical for brain functions. Most of us need our brains to perform tasks and relate to others, yet many don’t take seriously the
What does professionalism mean to you? Does your job description mention professionalism like these controller job descriptions? Demonstrated professional work experience in a customer service environment,
I’ve heard it said that common sense is not so common. No one is born with it, but it can certainly be developed over time.
What is different in your control room or workplace these days? I suspect some norms have changed and may never be the same again. My
What is normal in your workplace? What are the mostly nonwritten rules and behaviors dictated and followed by the majority of the group? I remember
Fatigue affects us in various ways. One example we can look to is exercise. If you’ve ever worked out with weights, you’ve experienced muscle fatigue.
Are you as easily distracted as I am? I used to be more focused and single minded, but it is now difficult to avoid looking
In 1903 Thomas Edison, concerned about the healthcare of his time stated, “The doctor of the future will give no medicine, but will interest his
Complacency is more likely to occur when we stop being afraid of doing something. I am not saying we have to be paralyzed with fear,
Have you ever walked out of your house, forgot to bring your cell phone with you, and nearly panicked at the thought of leaving without
We have provided since 2011 and continue to provide monthly “managing fatigue” articles that correlate to the topics in our managing fatigue calendars. The purpose
Control room operators, like many of us, spend a great deal of time sitting. It is likely the most comfortable position for monitoring the pipeline,
I am unfamiliar with any efforts to identify and to address the effects of job stress in most pipeline companies. In fact, one job posting
The month of March is an important time in my family. My dad, brother, nephew, granddaughter, and I have birthdays this month. We enjoy getting
A Natural Gas System Controller volunteered some information during a control room team training session. He was on duty when high pressure gas was accidentally
Have you ever had a car, motorcycle or truck that you liked a lot? You probably took very good care of the engine in that
In 1999, I was given a mission to reduce the number of pipeline operational errors that led to leaks, spills, and accidents. I sought to
During a recent workload assessment, I observed a Controller who completed the shift-change process thoroughly, then immediately set to work organizing his console. He rearranged
Lack of Resources is more of an organizational issue than an individual problem as it contributes to errors, accidents, and downtime. When I was a
The holiday season has arrived. Some of you feel elated by that; others feel a deep sense of dread. This time of year can be
Have you ever been afraid to speak up in a group setting or when you had a concern about safety in operations? You might suffer from
The Scrabble dictionary contains 4,030 four-letter words. There are, undoubtedly, many fine words contained in that list such as ship, goat, free and plot to
Pressure on and off the job can lead to errors and accidents. This is a pressure packed year due to a pandemic, politics, and economic
Air, food, water and sleep are some of the most important resources our bodies need. Sleep is a basic, physiological need which our bodies cannot
A PHMSA accident investigation report indicated that the cause of a rupture and spill was “incorrect operation” because someone closed a manually operated valve. The
Sleep is critical for brain functions. Most of us need our brains to perform tasks and relate to others, yet many don’t take seriously the
What does professionalism mean to you? Does your job description mention professionalism like these controller job descriptions? Demonstrated professional work experience in a customer service environment,
I’ve heard it said that common sense is not so common. No one is born with it, but it can certainly be developed over time.
What is different in your control room or workplace these days? I suspect some norms have changed and may never be the same again. My
What is normal in your workplace? What are the mostly nonwritten rules and behaviors dictated and followed by the majority of the group? I remember
Fatigue affects us in various ways. One example we can look to is exercise. If you’ve ever worked out with weights, you’ve experienced muscle fatigue.
Are you as easily distracted as I am? I used to be more focused and single minded, but it is now difficult to avoid looking
In 1903 Thomas Edison, concerned about the healthcare of his time stated, “The doctor of the future will give no medicine, but will interest his
Complacency is more likely to occur when we stop being afraid of doing something. I am not saying we have to be paralyzed with fear,
Have you ever walked out of your house, forgot to bring your cell phone with you, and nearly panicked at the thought of leaving without
We have provided since 2011 and continue to provide monthly “managing fatigue” articles that correlate to the topics in our managing fatigue calendars. The purpose
Control room operators, like many of us, spend a great deal of time sitting. It is likely the most comfortable position for monitoring the pipeline,
I am unfamiliar with any efforts to identify and to address the effects of job stress in most pipeline companies. In fact, one job posting
The month of March is an important time in my family. My dad, brother, nephew, granddaughter, and I have birthdays this month. We enjoy getting
A Natural Gas System Controller volunteered some information during a control room team training session. He was on duty when high pressure gas was accidentally
Have you ever had a car, motorcycle or truck that you liked a lot? You probably took very good care of the engine in that
In 1999, I was given a mission to reduce the number of pipeline operational errors that led to leaks, spills, and accidents. I sought to
During a recent workload assessment, I observed a Controller who completed the shift-change process thoroughly, then immediately set to work organizing his console. He rearranged
We have been using publicly available pipeline accident reports to develop scenarios and exercises for use in control room management (CRM) programs and control room
I’ve heard it said that the best shift schedule is the one you are not working. That’s a common perception, possibly because shift work is
We have led many control room team training sessions teaching non-technical skills. A part of the course are assessments through self-ratings of situation awareness, decision making,
Fatigue can be defined as a complex state characterized by a lack of alertness and reduced mental and physical performance, often accompanied by drowsiness. Each
What is your mission in life and work, and in the control room? In the 1980s I taught from the “Life and Work” Sunday School
How does the food you eat affect your ability to be “fit for duty”? Primarily it is important to provide energy to your body that
I am easily distracted. I am distracted by my personal electronic devices (PED) and I have observed that I am not the only one. I
Good morning! Did you wake singing, “Zippadee-doo-dah, zippadee-a; my, oh my, what a wonderful day”? A good night’s sleep can leave you feeling livelier, with
Plato, in the dialogue Phaedo, introduces the “Theory of Forms” along with other themes. The theory of forms means that for every object in the
Water is the primary foundational component of health. It’s known to be the most important nutrient we take in because it’s involved in every function
“Associate with people who are likely to improve you. Welcome those who you are capable of improving. The process is a mutual one. People learn
Bill Engvall made the phrase, “Here’s your sign” famous when he made us laugh about people not getting the picture, not understanding the obvious. The
“When you have trouble getting out of bed in the morning, remember that your defining characteristic – what defines a human being – is to
For some of our readers, the abuse of drugs may be a very sensitive topic because you or someone you care about has become physically
“You don’t have to turn this into something. It doesn’t have to upset you. Things can’t shape our decisions by themselves.” – Marcus Aurelius Meditations
The term ‘circadian’ comes from the Latin circa meaning around, and diem meaning day. Our bodies go through a fairly predictable series of processes in
Seneca said of himself, “I am not a wise man and I never will be.” One of the Stoic philosophers, Seneca had his share of triumphs
Stonewall Jackson made the song “B.J. the D.J.” famous in 1963. Have you heard it? It tells a story about a friend of the singer
(with appreciation and apologies to Plato) In the “allegory of the cave” by Plato, people have been imprisoned inside a cave their entire lives, tied
Have you been told you snore loudly and often? Do you ever stop breathing or have difficulty catching your breath during sleep? Do you find
He is not a Stoic, but I have been thinking about something Soren Kierkegaard said. Life can only be understood backwards, but it must be
Oh, just look at them . . . isn’t this a heart-warming scene? You can see the connection between them. Do you remember the feelings
If you read previous articles, you might remember I am relating teachings from Stoic philosophy to Control Room Management (CRM) subjects. I have been thinking
Are you one to set goals for yourself at the start of a new year? Even if you haven’t had great success completing the steps
I have thought much about death this week, particularly at night when I tried to sleep. We had client meetings scheduled to work on a
Is Control Room Management Necessary for Operational Excellence? A few months ago, the article, “Is Control Room Management (CRM) necessary?” and used a quote from
Family Gathering In The Lost Country by William Gay, there is a passage about a hospital that is appropriate for those who work shift work
Examined, Unexamined, or Overexamined? The over examined life, Claire, it’s not worth living. – Colum McCann The unexamined life is not worth living. – Socrates
Sleepy Driving Drowsy Driving Prevention Week is scheduled in November. The National Safety Foundation sponsors it and the organization provides information at https://sleepfoundation.org/drowsy-driving. How many
Is It Within Your Reach to Provide Adequate Information? If a thing is humanly possible, consider it to be within your reach. What would Marcus
Fatigue Training and Education Carlette is a pipeline controller in a hazardous liquids pipeline control center. We were providing control room team training for the
Off Duty But Not Resting What shiftworkers do when off duty is a contentious subject. Scarlet Knight and I were leading fatigue risk management training
Is Control Room Management Necessary? I have been reflecting on something Marcus Aurelius wrote in his Meditations: Ask yourself at every moment, “Is this necessary?”
Investigating Fatigue Factors In planning this article, I recalled an operational near miss with my fatigue as the cause. In the 1980s I worked eight
Is Your CRM Program Good or Bad? Most of my time is spent doing Control Room Management (CRM) consulting, and thinking and writing about CRM
Types of Fatigue For work and pleasure, I traveled every week between the first week of February and the last week of May. After I
The Theory of Multiple Causes The “Operating Experience” section of the PHMSA CRM inspection questions (G1-1) outlines a process for “employing a formal, structured approach
How Exercise Affects Sleep When I was a teenager, my best friend’s family had a lake house with a dock and a boat. She and
Kindly Learn from Experience One of my purposes with these articles is to use philosophy in ways that relate to Control Room Management without forcing
Lark or Owl? Are you a lark or an owl? A person who is characterized as a lark or an early bird is one who
Always on the Lookout One of the PHMSA CRM inspection questions (B1-5) contains this bullet point: Shift change operations should not conflict or interfere with
Too Tired to Work Safely Do you show up to work in your pajamas? I was in a control room a few years ago at
Now I Lay Me Down to Sleep The nurse, at last week’s checkup, asked me if I ever had any depressing thoughts. I replied the
Fatigue Management Policies One of the subjects that are supposed to be covered in fatigue management training for controllers and their supervisors is a company’s
Do Not Be Satisfied with Mere Learning The supervisor said, “I just completed my annual online fatigue management training for this year.” He made it
Develop Good Nutrition Habits, Part 2 You usually do what you want to, don’t you? What if you wanted to build better habits? If you
Develop Good Nutrition Habits I am probably the worst Pipeline Performance Group LLC consultant to write an article about developing good nutrition habits. One definition
Everything Flows, Nothing Stands Still Heraclitus was a Greek philosopher of over 2500 years ago. He is one of my favorites, and taught about the
Fatigue Modeling Fatigue risk management would be simpler if we could predict the times when one would become fatigued before one becomes fatigued. One of
Act Well In Your Role I have been reading and studying Stoic philosophy recently. The term derives from the Greek word “stoa” or porch where
A Fresh Start A brand new year begins, and the big baby in the drawing indicates “this is the year for Best Fatigue Management ever.”
An Effective Controller Training Program The Training Program section of the Control Room Management (CRM) regulation states, “Establish a controller training program and review the
Pipeline Performance Group, LLC has reached a significant milestone by completing over 200 workload assessments in control rooms since 2011. While the specific purpose of
An Effective Lessons Learned Program The Operating Experience section of the Control Room Management (CRM) regulation states, “Include lessons learned from the operator’s experience in
Fatigue Training and Education Our Pipeline Performance Group team has developed a classroom-style fatigue management training course which addresses all of the subjects that PHMSA
Take Time to Relax Do you like this month’s picture of the pipeliner taking a bubble bath? Is that one of your relaxation methods? An
Pay Particular Attention to Leak Detection Alarms We performed a mock audit this week with a client. One of the inspection questions, related to workload
Recognizing Fatigue We know intellectually that we need to sleep about eight hours after we have been awake for about 16 hours. My granddaughter does
Sufficiency or Deficiency: A Philosophical Issue One item in the Control Room Management (CRM) alarm management regulation is “addressing deficiencies identified” in the procedures and
Take Time for Fitness Many control rooms have provided either exercise equipment or even added an exercise room for their controllers and other personnel. A
Workload Management Effectiveness How much time do the controllers in your control room spend during a shift performing tasks in the categories listed below? Controlling
Off Duty Chores I met a gas plant operator a few years ago. The plant was in a remote area, so the operators had long
Alarm Management Plan Effectiveness Do you have an alarm management plan? If so, have you determined its effectiveness this calendar year through a review? That
Circadian Rhythms George Gershwin wrote the song “I’ve Got Rhythm” in 1930. In Gershwin’s song he is chipper all the day, happy with his life,
Staying Current on Regulations The series of articles on CRM effectiveness has provided information on general program effectiveness, on roles and responsibilities, SCADA, and fatigue
Do Not Disturb I have been watching “Victorian Slum House” on PBS. A mother and father sleep in one bed. In the same room, a
Fatigue Training/Education CRM Effectiveness While there are no stated requirements to measure the effectiveness of the entire Control Room Management plan, there are two inspection questions
The Self Care Wheel A well-rounded life is important for fatigue management. Getting a proper amount of sleep, every day, is the primary way to
SCADA CRM Effectiveness During our workload and human factors assessments, we evaluate SCADA displays. I asked a SCADA person who builds screens if he was
Morning Jolt How do you prefer to get your caffeine? I can use caffeinated shampoo, shave cream, and after shave first thing in the morning
“When two or more are responsible for something, usually nobody is.” David Allen, Getting Things Done: The Art of Stress-Free Productivity 2001 “Every organization needs
Sleep Versus Fatigue “Katherine Johnson arrived at the office early, went home in the late afternoon to check on her daughters, and then came back
Sleeping less than five hours a day could elevate your risk of being involved in a car accident. In our classroom fatigue training sessions, many
How do you measure the effectiveness of your Control Room Management (CRM) Program? There is no regulatory requirement to measure the effectiveness of any part
How is your liver functioning? Have the holidays disrupted your sleep times, food and drink intake, and exercise routines? I read about a study in
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