Control Room Management

Overview.

Pipeline Performance Group (PPG) has extensive experience developing, evaluating, and improving Control Room Management (CRM) plans to ensure compliance and effectiveness.

Control Room Management Plans

Pipeline Performance Group (PPG) has extensive experience developing, evaluating, and improving Control Room Management (CRM) plans to ensure compliance and operational effectiveness. We support operators by strengthening CRM plans, preparing for audits, and aligning practices with PHMSA requirements. Through this experience, PPG provides pipeline operators with practical, compliant, and sustainable CRM plans, while giving them confidence to successfully navigate audits and regulatory reviews.

We have developed over 30 CRM plans and are currently evaluating or improving another 25, we have reviewed over 75 additional CRM plans.

We regularly assist companies with audit preparation, including direct participation in PHMSA or state agency inspections.

Through this experience, PPG provides pipeline operators with practical, compliant, and sustainable CRM plans, while giving them confidence to successfully navigate audits and regulatory reviews.

Compliance Assurance Solution

Pipeline Performance Group (PPG) provides ongoing support to help pipeline operators maintain PHMSA Control Room Management (CRM) Plan compliance. Our consultants work both onsite and remotely—via phone, email, or virtual meetings—to review records, identify gaps, and ensure compliance requirements are consistently met.

Our services include:

Reminders and assistance with ongoing compliance requirements
Identification and correction of deficiencies, with action plans for resolution
Review of deviations from CRM plans and guidance on corrective measures
Ongoing coaching to strengthen CRM plans and improve compliance practices
Sharing lessons learned from PHMSA inspections and published results

With this proactive approach, PPG ensures that operators not only maintain compliance but also strengthen the effectiveness of their CRM programs over time.

Alarm Management Assessment, Development and Facilitation

Alarm management is one of the most critical safety functions Controllers perform during abnormal and emergency operations. Timely and accurate responses to alarms are essential to ensuring safe and effective pipeline operations.

At Pipeline Performance Group (PPG), our CRM experts conduct formal audits of alarm configurations and alarm response procedures. We work with operators to:

Assess alarms and define their functions
Align alarms with the correct response actions
Review alarm descriptions for clarity and accuracy
Evaluate alarm frequency and impact on Controllers during normal, abnormal, and emergency operations

Through these services, PPG helps companies strengthen their alarm management programs, reducing Controller workload, improving response effectiveness, and ensuring compliance with regulatory expectations and industry best practices.

Control Room Management

Overview.