WHO WE ARE &
WHAT WE DO

Pipeline Performance Group, LLC is a global Human Factors and pipeline operations consulting company. Formed in 2008, after several meetings at a small coffee shop in Kennesaw, Georgia, Pipeline Performance Group expanded to hundreds of projects with over 90 companies.

Our unique team consists of consultants with diverse backgrounds in pipeline construction, operations, management, training, corporate safety, Human Factors engineering, auditing, investigations, corporate events and health and wellness.

We are the only Human Factors consulting company that applies practical pipeline shift work experience, control room management and consulting experience with doctoral qualifications in Human Factors to the development of control room management strategies, pipeline Human Factors consulting and fatigue risk management programs.

Customer Companies

Control Rooms Visited

CRM Related Projects

Workload Assessments Performed

*Current as of January 2025

In the Past 15 Years. PPG has...

Developed/Improved 29 CRM plans, with additional CRM plans under review
Conducted 254 workload assessments in 77 control rooms since 2010 with industry benchmarks
Developed task-specific operating procedures and/or evaluated procedure programs
Developed job descriptions and job performance criteria
Performed Human Factors, safety culture, and organizational assessments of control rooms
Worked with pipeline operations on safety-related and organizational improvements
Provided Human Factors, incident analysis, and communications training for pipelines
Developed and conducted training programs for American, Australian, Canadian, and Chinese pipelines
Served on the API committee that developed the first edition of API RP 1167 for alarm management
Reviewed and commented on the second edition of API RP 1168 for CRM
Serving on the API committee that is revising the next edition of API RP 1165 for SCADA HMI

Presentations

Control Room Management (CRM), Controller Workload, and Training presentations at: the API Pipeline Conference, the API Control Room Forum, the SGA Gas Control Roundtable, the AGA Operations Conference, the MEA Operations Conference, the Western Regional Gas Conference, and the Pipeliners Club of Atlanta.
Fatigue Risk Management Systems in US Pipeline Control Rooms at the 9th International Conference on Managing Fatigue in Perth, Australia.
CRM Workshop for EUCI in 2014 and webinar for EUCI in 2015.
Guest Speaker on Team Training for Pipeliners Podcast: Episode 21

Publications

Seven articles related to Control Room Management (CRM) in The Pipeline and Gas Journal (2009-2019). Among those articles are Control Room Team Training – Creating a Culture of Pipeline Safety and Communication and Control Rooms: Mandated Training for Controllers.

Books

Our Customers

Pipeline Performance Group has assisted Suncor Pipelines in improving our CRM plan and provided constructive feedback where potential gaps are identified. Their Compliance Assurance Solutions services keeps our CRM team focused and on schedule for meeting our regulatory compliance tasks and gap closure items. Their knowledge and expertise in a broad range of subject matter expert fields helps support our CRM plan and operational excellence management system.

We can't thank PPG enough for the assistance, coaching, mentoring and guidance they have provided over the years. Thanks to all.

NCRA and Jayhawk Pipeline have been working with Pipeline Performance Group almost since the inception of the CRM final rule. They performed their business in a professional and courteous manner along with being very pleasant to work with. The process Pipeline Performance Group used when rewriting our CRM Plan included engaging and educating our supervisors and managers in a manner that gained their respect. We look forward to using their services in the future.

Thanks for all your good work, it’s great that I can call if I have any questions. Thanks again.

You all are amazing and we love the relationship we have built over the years working with you all. Thank you all for the excellent work time and time again.